> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shovels.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How Do I Cancel My Shovels Subscription?

> Cancel your Shovels subscription anytime from the Manage subscription tab of your account, in the Stripe billing portal. Access continues until the end of the billing period; the account then reverts to the Free plan.

**You can cancel your Shovels subscription at any time directly from your account — no need to contact support.** Log in at [app.shovels.ai/account](https://app.shovels.ai/account), open the **Manage subscription** tab, and confirm the cancellation in the Stripe billing portal. Your access continues until the end of the current billing period, and you won't be charged again.

## How to Cancel

1. Log in at [app.shovels.ai/account](https://app.shovels.ai/account)
2. Open the **Manage subscription** tab
3. Click **Manage Subscription** to open the Stripe billing portal
4. Select **Cancel Subscription** and confirm

## What Happens After You Cancel

* You retain full access until your billing period ends
* You will not be charged again after cancellation
* Your data and account remain accessible until the period ends, then revert to the Free plan
* Your API key remains active on the Free plan

## Cancelling an Enterprise Data License (EDL)

EDL agreements are managed separately. To cancel or modify an EDL, contact [sales@shovels.ai](mailto:sales@shovels.ai) directly.

## Want to Pause Instead?

If you're not ready to fully cancel, email [support@shovels.ai](mailto:support@shovels.ai) — we may be able to help with a pause or adjusted plan depending on your situation.

## Refunds

See our [Refund Policy](/docs/knowledge-base/company/refund-policy) for refund eligibility and how to request one.

## Questions?

* **Email:** [support@shovels.ai](mailto:support@shovels.ai)
* **Phone:** [1-800-511-7457](tel:+18005117457)

## Related Articles

* [Refund policy](/docs/knowledge-base/company/refund-policy)
* [How does pricing work?](/docs/knowledge-base/getting-started/pricing-structure)
* [What's included in the Free plan?](/docs/knowledge-base/getting-started/free-trial-guide)